NLE Business Services Pty Ltd Privacy policy

1. Introduction

NLE Business Services Ltd ("we", "our", or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. We are committed to compliance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact details (name, email address, phone number, postal address)
• Business information (company name, ABN, industry type)
• Financial information necessary for providing accounting services
• Tax file numbers and other tax-related information
• Banking details for payment processing
• Employment records and payroll information

3. How We Use Your Information

We use your personal information for the following purposes:

• Providing accounting, bookkeeping, and tax services
• Communicating with you about our services
• Processing payments and maintaining financial records
• Complying with legal and regulatory requirements
• Improving our services and website functionality
• Sending relevant business communications and updates
• Protecting against fraud and unauthorised access

4. Information Sharing and Disclosure

We may share your personal information in the following circumstances:

• Professional obligations: With government agencies (such as the ATO) as required by law
• Service providers: With trusted third-party service providers who assist in delivering our services
• Legal requirements: When required by law, court order, or legal process
• Business protection: To protect our rights, property, or safety, or that of our clients
• With your consent: When you have explicitly authorised such disclosure

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Secure cloud-based storage systems
• Encryption of sensitive data
• Regular security assessments and updates
• Access controls and staff training
• Secure communication channels

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide you with our services
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements

For most business records, this is typically 7 years from the end of the financial year to which they relate, in accordance with Australian taxation laws.

7. Your Rights

Under Australian privacy law, you have the right to:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Complaints: Lodge a complaint about our handling of your personal information
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, please contact us using the details provided below.

8. Cookies and Website Technologies

Our website may use cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Analyse website traffic and usage patterns
• Improve website functionality and performance

You can control cookie settings through your browser preferences, though disabling cookies may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last updated" date.

11. Contact Information

If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact us:

If you are not satisfied with our response to your privacy complaint, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.